Frequently Asked Questions
Learn the basics about our storage units, locations, and how our services work.
1. What types of storage units do you offer?
Answer: We offer a range of storage units, including small, medium, large, and climate-controlled units, suitable for personal, business, and vehicle storage.
2. How do I reserve a storage unit?
Answer: You can reserve a unit online through our website or call our customer support team. Reservations are quick and secure.
3. Are your storage units climate-controlled?
Answer: Yes, select units feature climate control to protect sensitive items from temperature and humidity changes.
4. What payment methods do you accept?
Answer: We accept major credit/debit cards, bank transfers, and cash payments at our facilities for your convenience.
5. Can I rent a unit on a short-term basis?
Answer: Yes, we offer flexible month-to-month rentals so you can rent as long or as short as you need.
6. How secure are your storage facilities?
Answer: Our facilities are equipped with 24/7 surveillance cameras, gated access, individual unit locks, and alarm systems to ensure your belongings are safe.
7. What are the access hours to my storage unit?
Answer: Most of our units offer extended access hours. Check your specific facility for exact times and access policies.
8. Can I change my unit size after renting?
Answer: Yes, you can upgrade or downgrade your unit based on availability and your changing storage needs.
9. Do you offer moving supplies and packing materials?
Answer: Many locations provide boxes, locks, and packing supplies for purchase to help make your move easier.
10. What happens if I miss a payment?
Answer: Late payments may incur a fee, as stated in your rental agreement. We encourage contacting our team to avoid service interruptions.